Why you should Hire Movers

Moving is a difficult and stressful time. There are a lot of things that have to be done and it can take a long time to get everything that you want and need to be done. In most cases, there are so many things that have to be packed and loaded up, that time runs out before it all can be achieved.

It can be a helpful idea to hire movers to help with the load of all the work that needs to be done. Movers are there to help with these things so that your life is easier and you can worry about other things that come up when you are trying to move from one location to another. There are many movers in certain areas. All you have to do is find one that you feel comfortable with and you will be ready for the big move.

The first thing that you should do when you are looking for the right movers to help you is search around. You should call around and find out prices first. Another thing that you can do is asked for references from each company. Most of these companies will have references or former customers to help you get a better idea of what the company is like and what you can expect from them.

Once you find the movers that you want to use, you should reserve them for the date that you are going to need them to move you. Most of the time, movers are booked up. For this reason, you should make the reservation early so that you do not end up with no one on the day of your move. In some cases, you may have to pay a deposit or you will have to give them a credit card number so that they can book you for the date.

Getting movers for your move is a smart thing to do and one that you will appreciate very much. You will be glad that someone else is there to help with the packing and unloading. This is a huge help for anyone that is trying to move and work at the same time. Moving takes a lot of time and there are so many little factors that have to be taken care of before you can actually get into the new place. It is so important to make sure that all the little details are taken care of and when you have movers to worry about the other things, you will feel less stressed and more relaxed.

Movers also have insurance to protect them and you incase any items that you are moving get broken or lost. You should always make sure that the movers provide you with their insurance so that you can feel protected and more comfortable with your decision.

5 Simple Tips For Dealing With Nasty Customers

If you’ve been in business very long, youve likely heard it all! You know, the irate customer who is going to sue you over the nineteen dollar product that they claim is bogus; the one thats going to shut your business down because they conjure up in their minds that you might have breeched your privacy policy, or the one that takes complete advantage of your money-back guaranty. My favorite has to be the one that calls and screams vulgarities into the phone for apparently no reason.

It doesnt happen often, but if youre going to be in business, you will run across some nut cases from time to time. Some can be diffused, some cant. Thats just the way things go in business.

There are some simple techniques for dealing with irate customers without burning yourself an ulcer over them and without telling them you hope they get cancer and die!

Here are some tips you may find useful

1. Dont take it personal

There is one thing that almost all nasty customers have in common. They try to attack you on a personal level. Name calling is not unusual. When you take it personal, you are likely to get into a yelling match with the customer which resolves nothing and only stands to make things worse. Try to diffuse the situation kill the anger with kindness so to speak. If that doesnt work, ask them to contact you again once they have calmed down and are willing to speak reasonably. Refuse to speak with a customer in an irate state. You dont have to put up with abuse ever.

2. Dont overdo the customer is always right concept

In customer service training you will always hear that the customer is always right. While that is true to some extent, sometimes they are just flat wrong. You should always try to accommodate a customer within reason, but do not allow that concept to go too far.

3. Realize it isnt always your problem

Sometimes people just have a bad day and are looking for someone to take it out on. A hateful, ugly customer is often one of these people. If you listen to their ranting and raving, then respond kindly telling them you understand their frustration and you want to work with them to come to a resolution, you will often diffuse the anger and uncover the rational human being beneath it.

4. Dont fall for fear invoking bluffs

In customer service some business people tend to do anything to avoid the potential harm of a threat even if it means losing money or giving in to irrational demands. When you are threatened, consider the validity of the threat. Do you really think someone is going to pay thousands of dollars in attorney fees to sue you over a low dollar transaction? Likely not. Again, do what you can to accommodate within reason but dont give in to unsubstantiated threats.

5. Be prepared to decide whether or not a customer relationship is worth salvaging

Youve heard it said that one happy customer tells one person about your business while an unhappy customer will tell 10 or more. Undoubtedly, word of mouth can be the best or the worst exposure for your business. This is the very basis of the the customer is always right concept. Of course it is best to salvage a customer relationship if you can, but again, do so within reason.

6 Tips for Keeping Your Cool When Customers Get Hot

1. Be assertive – not aggressive or passive. My definition of assertion is simple: “Say what you mean, mean what you say, and don’t be mean when you say it.” Let this rule guide your conversations with all customers and you will always be confident, cool, and in control AND you’ll always be professional.

2. Speak more slowly. You’ll be amazed at how much more clearly you can think and how much control and confidence you experience when you consciously slow down your rate of speech. Speak slowly and methodically when your emotional triggers are launched and you’ll maintain poise during difficult conversations.

3. Wait 1-2 seconds before responding. Responding immediately to difficult or tactical customers could result in you saying something you’ll later regret. Before you respond, take a deep breath, wait at least 2 seconds, and think about the best response and the best approach.

4. Take a time-out. When you sense that your buttons have been pushed, take a break. You can tell the customer you need to put him on hold while you review a file, or whatever excuse sounds good at the time. The point is to get away from the customer for a few seconds so you can re-group.

5. Use positive self-talk. I’m going to sound like Dr. Phil on this one, but I’m quite serious. Instead of saying to yourself, “I don’t get paid enough to put up with this ____.” Say something more positive like “This guy really needs my help.” Thinking more positively helps you respond more positively and professionally. Negative thoughts lead to negative words, and it spirals into a very negative situation.

6. Show your power before you use it. Often, a subtle suggestion of your “power” is far more effective than the outright use of your power. As a customer service professional you may have the power to terminate a phone call. You could say to your customer: “If you don’t stop yelling, I will terminate this call.” But, believe it or not, you are far more “powerful” if you say, “I want to help you, but when you yell and cut me off, you make it difficult for me to work with you.” The latter statement demonstrates your power and your message most definitely gets across. The former statement uses up all of your ammunition and won’t usually diffuse an irate customer.

These incredibly simple tips will position you to keep your cool when customers get hot!

You Show me yours and Ill Show you Mine

As much as employers complain of the difficulty finding good employees, few have embraced a formula that assures success. The greater the difficulty finding good employees in your industry, or certain positions within that industry, the greater the need to view the relationship as a partnership. With these employees observe the Golden Rule, treat them as you expect to be treated. If you extend this principle to compensation, weighing what youd hope to receive in their positions at the expense of some of your profits, youll see the problem disappear.

But arent employees with skill sets more common entitled to their share of the Golden Rule, partially setting issues of compensation aside. After all, the complaint that good employees are scarce extends throughout the economy. Shouldnt the relationship between employer and employee be similar to that of customer and supplier? Its an even exchange, work for pay. Do we unthinkingly accept that the employer has something people want, jobs, therefore their position is superior. If this is truly the way things are, then employers should stop complaining about difficulty finding good employees. It would logically follow from this that there is an overabundance of good employees. But employers need good employees as much as people need jobs. So lets stop the fiction that theyre practically performing an act of charity when they make a hire.

But this reality of mutual need is blurred before you even summit a resume. Ads frequently state, drug test required. There are public policy reasons for some of this, depending on the industry, and the Government has viewed this as a part of its war on drugs for some time. However, often the employer will force you to take a drug screen as a condition of employment without justification. If nothing in your past indicates drug use or abuse, drug screens should be reserved for behaviors on the job that indicate a potential problem. But what of the training costs you ask. We dont want to devote those resources to someone only to find out months later he or she is a drug abuser. Ok. Ill accept that without argument..

But you, the employee, has probably left a job to accept this new position. In keeping with my thesis that the relationship is mutually imperative to each party, wouldnt it be nice if you knew before leaving your current job that the boss wouldnt be subject to fits of erratic outbursts. The results of the test determine whether or not the employer wants you on the team, wouldnt a clean sample provided by the boss make an employment offer more attractive? You could put your mind at ease over mercurial behavior that would make your work life miserable. Besides, a boss with psychological problems can create more havoc in your life than the reverse.

This thought came to me while I was working for a family who were all subject to terrible mood swings. Screaming and yelling would be followed by an arm around the shoulder in the blink of an eye. One day I received a list of the psychotropic medications prescribed to the patients in the facility. The person in the office next to mine came to see what had caused my outburst of laughter. After dismissing it as nothing, I felt the satisfaction you gain when a mystery dissolves. At the bottom of the list were the names of the owners, obviously receiving their prescriptions from the doctor in residence, who was of course in their employ. The mood altering drugs prescribed to them, many anti-anxiety, were far above what any of the other patients received, and this was a facility with a large psychiatric population. After consulting the PDR, I wondered how they maintained verticality during the day. Evidently they had developed a tolerance for those pills, but for little else. Is this situation out of the ordinary? Probably. But Id like to see some data indicating employees are statistically more prone to drug abuse than their managers before accepting the current state of affairs as reasonable.

Psychological testing, popular with some employers, should be mutual as well. Ive known my share of managers who insisted you share their roller coaster of emotions, without presenting a ticket during the interview.

Finally, this insistence that we negate the strict mutuality of the employer-employee relationship, illustrates something thats always puzzled me while reading HR advice in the trades. It is often stressed that a potential employee should be scrupulously honest while interviewing for a position. Sounds reasonable. But if theyre advising employers to do the same, Ive missed those articles. How often have you found the organization to be as advertised after a short while on the job? I once had 2 people, an HR Manager and Assistant Administrator, tell me on my first day, after leaving a position Id be in a considerable number of years, that it was their way or the highway. During the interviewing process, they were falling all over themselves to convince me to join the ranks. It was obvious within my first week that much of their presentation had been a lie. Im sure had I been provided with psychological profiles or urine samples of the duo beforehand, I would have declined the offer. But of course, they had a right to see mine, while I only had the right to hope for the best.

Your Best Job Search Tool May Be Your Computer

Have you ever been frustrated at the lack of job possibilities advertised in the classified section of your local newspaper? Large papers may offer more choices, but you will still be limited by the number of openings listed at any one time, not to mention geographical limitations. Even at its best, this approach just won’t cut it anymore. Searching through the classifieds may have been good enough at one time, but today that’s about as progressive as pounding out a resume on a manual typewriter. With an impressive array of Internet resources just a few mouse clicks away, your computer is the ticket to that next great job.

As any human resources officer can tell you, the use of the PC as a job search tool has become the norm in the last few years. This includes creative use of e-mail and the Internet, as well as the taking advantage of the capability of any computer for use in producing resumes, letters and other job-related materials.

The Cyber Job Solution

For many employers and job hunters, the Internet has become the common denominator. It connects people from both ends of the hiring equation with ease. Employers can post job openings with the knowledge that they will be available to large numbers of job applicants. At the same time, job seekers can easily explore possibilities for all kinds of jobs offered by companies, government agencies, non-profits and other employers. They can also submit resumes and applications electronically.

A major advantage of this approach is that it breaks down geographical barriers. Instead of being restricted to job openings listed in your community or the region covered by local media, your search can include any number of cites or states, or the entire country, for that matter. You can also pursue career interests in other countries, if that sounds appealing.

Another plus is that the use of online communication is less intrusive than traditional methods. If you’re already employed, you can spend time during nights and weekends perusing sites maintained by employers or job search companies, posting resumes and more, all without conflicting with your current job. If you don’t have a position, you can work to maintain an electronic presence that far surpasses the scope of other job hunting techniques.

Even if you’re tied to a specific location and are only interested in local employment, you’d find plenty of information available online. Many newspapers now include Web-based versions, as do state and local employment offices. You can also visit Websites of area employers for job-related information. In fact, regardless of location, one of simplest approaches is simply to peruse websites of possible employers to look for postings and related information. In looking such a site, you will probably see a heading “jobs” or “position openings.” Click here. you will see a list of current jobs openings along with the qualifications for each one, the application deadline and other relevant details.

For a first-class example, a look at the home cage for State Farm Insurance (www.statefarm.com). It shows a heading of “About State Farm.” Clicking here will bring choices that include “careers,” and then “careers home page.” This section provides a wealth of information on current job openings, State Farm recruiting events across the United States and Canada, benefits, and more. In addition to searching current openings (which are listed at HotJobs.com), you can go to an “opportunities” page that describes the various jobs for which applicants might be sought, including position descriptions and a geographical breakdown of jobs available around North America as well as those located at the company’s headquarters in Bloomington, Illinois. You can even find info on how to prepare the ideal resume for scanning and submitting to the company’s database.

Not all companies offer such well-developed Websites, but most large organizations provide updated information about job openings. The practice has become so common, in fact, that many small businesses and non-profits also offer some type of job information.

In addition to finding information directly related to jobs, you can conduct Internet-based research about potential employers. Obviously the more you know about a prospective employer the better, from determining the kinds of job openings to boning up on the organization’s background so you can individualize cover letters or resumes. The employer’s Website can often be a great source of such information. If you browse the main page for any but the smallest business or non-profit organization you will find links to items such as news releases, annual reports, earnings reports, executive bios and contact info for company personnel.

You can also obtain corporate profiles from third party business information services such as Hoover’s (www.hoovers.com). And don’t overlook sites that provide salary information such as nextSource’s People Ticker (www.peopleticker. com), those maintained by professional associations and the Bureau of Labor Statistics site at www.bls.gov.

Career Site Solutions

Perhaps the ultimate in Web-based career information is available at a number of comprehensive sites designed specifically to serve job seekers, employers or both. For example, Monster.com (www.monster.com) connects users to hundreds of thousands of job openings. You can create a free account and then take advantages of a number of helpful options. Once you provide information about your particular job interests, e-mail messages about job openings matching your interests will be automatically mailed to you. You can also search online for jobs of interest, and also create resumes for use in applying online for job openings.

In addition to all this, the site offers extras such as the ability to research companies, network with others, and obtain free advice on writing resumes, preparing for interviews, negotiating salaries and more. You can also sign up for fee-based services in these and other areas of career development. Career Journal, offered by the Wall Street Journal at www.careerjournal.com, provides daily updates as well as thousands of archived articles on news, trends and topics related to career advancement. It also features a searchable database of job postings from top companies in areas such as senior and general management, sales, marketing, finance and technology. Basic access is free, but users also have an opportunity to subscribe to WSJ.com, which offers additional resources including an extensive list of “briefing books” providing complete detailed background on a given company’s business and recent news.

The Career Journal site also features a confidential resume” database. Here you may create a brief profile or use online instructions to create a full-fledged resume’, choosing from a number of formats.

Employers Online (www.employersonline.com) serves employers, recruiters and job seekers by posting both jobs and resumes. It focuses on sales/marketing, computer/IT, medical/professional, engineering/technical and management/executive positions. Those seeking jobs may submit resumes which are entered into a database for viewing by employers and recruiters across the country. Services include access to jobs posted on the site, tips on writing resumes and handling interview questions, and more you can search the database at no cost. Registration is required to post a resume, but that process is also free.

Other useful sites include HotJobs (www. yahoo. hotjobs.com), CareerBuilder.com (www.careerbuilder.com), America’s Job Bank (www.jobsearch.org) and Career.com (www.career. com). Some sites, such as that offered by Quintessential Careers (www.quintcareers.com), serve as portals to others, in this case offering links to “the top 10 job Websites for job-seekers.” Another is AllJobSearch (www.alljobsearch.com), which acts as a comprehensive, easily used job search engine. All you do is key in a word or phrase (such as administrative assistant or sales manager) and then indicate whether you want to search Websites, newspapers or newsgroups. Next you specify geographic preferences, job type (such as full time, contract, part time or internship), posting dates ranging from one day to thirty days, and job category. Here the choices range from “all categories” to specific areas such as accounting, architecture, biotech and real estate. Once you click on the search key, the engine takes you to a listing of all job openings matching that profile.

The services offered by job sites vary considerably. Some are free, while others are fee-based. Typically the more basic services will cost nothing, but you will have the option to purchase additional services such as job counseling, resume development and career interest profiles.

One strategy is to use services that broadcast your resume to multiple sources. At www.blastmyresume.com, you can instantly e-mail your resume to thousands of recruiters, headhunters and employers. While the jury is still out on just how effective this approach will prove to be, it does offer the advantage of putting your resume into play on a more diverse basis than would be possible by using regular mail. A fee is charged, but it’s much less than comparable postage costs for mailing hard copies.

The Resume Development Solution

Of course, your computer can do much more than simply help you find jobs. It’s also a great tool for preparing resumes, cover letters, portfolios or other documents.

Conventional wisdom makes clear that a resume, won’t get you a job-just the chance to sell yourself through an interview. Fortunately, the resources available through your PC can help here, too. With Microsoft Word or any other word processing software, you can create professional looking resumes and cover letters that once would have required the skills of a highly skilled typist. Once a basic resume has been developed, you can revise it as often as needed, print any number of copies, or transmit it electronically to potential employers. You can also create individualized versions adapted to appeal to specific employers, or emphasize different qualifications for different types of positions in which you might be interested.

An alternative is to obtain software such as WinWay Resume Deluxe, offered by WinWay Corporation (www.winway.com). This package includes a resume writing program, thousands of sample resumes, key phrases that can be added to the resume, a letter-writing program and sample cover letters.

You can also take advantage of the resume-building services offered at broad-based career sites or those specializing in online resume development. An example of the latter is TotalResume.com (www. totalresume.com), a fee-based service that allows you to create a resume by using templates accessed online. In this process, you complete forms by filling in your own unique personal and professional information while taking advantage of useful action words and phrases, spellchecking, previews of your resume, and the chance to view sample resumes.

Once the resume is completed, you can download it as a Word document, email it to potential employers and add a cover letter. You can also maintain it on site, update it as needed, and make it available as a Web page.

So you can see that your computer can be a very powerful tool in aiding you in your job search. Use your computer effectively and you will find your job search efforts rewarded to your satisfaction.

Your Culinary Career

Many people are surprised by the broad range of employment opportunities available on completion of a Culinary Degree. When you graduate from Culinary School, you might choose to work in a restaurant, at a resort, or in catering. The job choice you make can set the direction for your career. Working in a restaurant is very different than working in the catering business for instance. There are different skills required for these jobs, and working in one field does not give you qualifications for the other. Keep this in mind before deciding which Culinary Career you intend to pursue. After you graduate, you have the opportunity to review the skills you have and decide from there what food service venue you want to focus your career on. During the first several years of your culinary you will spend a lot of time practicing your skills and then finding your niche.

One of the basic skills you will utilize throughout your Culinary Career is your technical skill. This set of skills includes cooking methods, knife skills, and line cooking. Another skill is that is learned is culinary. Budding chefs train to make food taste good. Chefs will learn seasoning, flavor combinations and plate presentations to

The most basic skill, the one that schools are designed to teach, is the technical. These skills are the basis of every chef’s talent – knife skills, cooking methods, timing, mise en place, and (the ultimate technical skill) making cooking on the line graceful, even during the rush. The other skill taught in school is culinary. Most chefs have a good palate to begin, but training for the nuances of flavor and seasoning, new flavor combinations, creative plates and presentations, delving deep in to a cultures cuisine all take training and practice.

The other two skill sets are what distinguish a cook from a Chef. A Chef is concerned with more than his/her own piece of the kitchen – they have the whole kitchen as a responsibility. With this in mind, organization is key. The chef has to stay organized, run the kitchen smoothly and efficiently, and conduct business.

Hand in hand with directorial skills are managerial skills. A chef understands how to work with people and get them to work for him/her. These skills are the highest level because they involve sharing knowledge and skill with those working for you. The most often-seen method is training, but ultimately being a mentor to a cook and to develop their career is the highest skill a chef can accomplish.